There are two ways to look at this problem. First, if a phone or server breaks down and a break-fix technician comes to work on it, its an hourly billing method. Break fix is first come first serve service.

Contracts work for a solid five hours, but with a service contract the contract will maintain and do PM’s on system and equipment vs waiting for something to breakdown. Service Contracts also give you priority service when something breaks down.

Voice Network Pros Hourly Rates $150 per hour depending on item $250 After Hours Emergency Service

We offer Service Contract for support on Voice systems including servers, Appliances, applications and more.

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